Pros

Really competitive price, generous amount of licences for base plan.

Cons

Feature set leaves a lot to be desired.

Overall Score

8.7
Intro

Intro

One of the most recognizable brands in the antivirus industry, Norton have been in the game since 1991. In the first half of 2007, Norton held a 61% market share of antivirus / security suite products, making them the household name in PC protection. Despite their success in the market, they have been subject to a lot of criticism in the media ­ as you can imagine, through being such a high profile name and having a widely used piece of software, any blunders from Norton results in mass upset. Norton is infamous for it’s convoluted uninstall process, their removal tool only removing certain aspects of the product and leaving others, but should this affect your choice when deciding on an Antivirus software?

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    Overall rating
Value

Value

At $49.99 per year for 5 devices, Norton’s main antivirus product is reasonably priced to say the least. While most people will not need the 5 licenses, but it is useful to be able to protect your phone (Android or iOS) as well as your main computer. Do be warned, you will find at the end of the first term that you are billed almost double what you initially paid, at $80. (Norton says the renew cost is ‘Subject to change’, which basically means they can set it to any price they like before renewing you. This gives us the impression that Norton are going to charge much more than the initial rate of $49.99 when it comes to the end of the first year!) For your cash, Norton offers a 100% guarantee to help keep your device(s) virus­free, or they will offer you a refund. Interestingly, the guarantee isn't to keep your device virus­free, but to simply ‘help’ keep it virus­free. We found Norton to be fair value for money, as the feature set supported the cheap price.

Reliability and Security

Reliability and Security

Given Norton’s experience in the antivirus / PC security arena, you should expect a quality malware removal tool with little-to-no hitches in performance. (A slip from such important software can mean the end of your PC) Unfortunately, expectations don’t necessarily match up to reality with Norton’s antivirus product. In antivirus tests, Norton’s antivirus all to often picks up completely docile software as dangerous. In a usage case, this means that the software may flag up your pre-existing, completely safe software as a threat to your safety, rendering the otherwise harmless software unusable. (If you follow the software’s advice and quarantine it)

Support and Customer Service

Support and Customer Service

Norton are often shamed for their customer support, with many reported cases of Norton ‘security experts’ telling users their computers are infected and need to be fixed. Of course, there never was an infection and the security experts charge the user a fee for it to be ‘fixed’. We never felt so much as ‘conned’ by Norton support, but there we certainly weren’t impressed by it. Getting to a point where you can speak to a human at Norton for help isn’t as easy as it should be, your best bet is searching Google for the ‘Contact Us’ page. When you do reach it, you are offered ‘Live Chat’ support, which is a great way of offering and receiving support in the antivirus market. As well as live chat, Norton offer support over the phone. Annoyingly however, you have to fill out a form to get a number to call. In situations whereby you require support, you are likely to already be disgruntled. If you then had to peruse their website just to find a way of contacting them, it would annoy you even more. Consider this when making your decision on Norton.

Features

Features

At $49.99, you don’t get many features beyond protection from ‘viruses, spyware, malware and other online threats’. Your online transaction are identity are safeguarded and you can manage all of your devices and their antivirus software from a web portal. For an extra $10 per year, on Norton Security ‘Premium’, you get all aforementioned features as well as family safety tools, 25GB of cloud storage and automatic file backups. These are some great features as they build on the idea of protecting your computer and it’s users from online dangers. For example, cloud storage and automatic backup can safeguard your files from physical loss or attack. (if you lost your laptop, your files would still be available in the cloud)

Customer Feedback For Norton

Tiffani Hall - 3 months ago

Norton tried to transfer $500.00 on 03 August '17 from my account into what they call 'Coin Base' without my knowledge. I had a feeling something was wrong, called my Credit Card Company, they confirmed the above. I then cancelled my CARD, and do not ever want to deal with them again. Unfortunately they still have $149.00 of my money, and I have 362 days left with this ASININE Company. THEY SUCK!

Art - 3 months ago

Keeps wanting to delete programs I have been using for over 15 years. It does not offer for user to select an override!!! Very poor! An email to Norton was ignored. One program I have to reenter the key for. Have not been able to identify the Norton process that causes that. Do not have this problems with computers that I do not use Norton on!!!

j Bruno - 4 months ago

Yeah, they tried to suck me in too with "you have a virus" when i tried to enter my product key for a new download, when i entered the key, it said-error code, so i called the number on the page and guess what, it had nothing to do with Norton,some call centre in the middle of India(i suspect) Thinking they were from Norton, i allowed them remote access(big mistake) and that's when they fabricated things. They said i had problems and they would sort it out for me and install the Antivirus for a sum of $220.00 and that when the alarm bell started to ring, i was a little suss because both my computers had an error message, one i was running on windows x So i said no thanks and hung up, be careful when down loading from these sites, i finally got the proper phone number from Office Works when i explained what happened and spoke to a Norton representative who guided me all the way without a hitch and they don't charge for the support. Be aware!!!

Jacob - 4 months ago

I have been with Norton for many years. to keep cost down buy Norton at the store instead of renew online . I am happy with Norton 360

Dave Grace - 4 months ago

Norton has charged me plenty of money over the years and I have still had to get help from them to fix viruses which they charged me $100.00 for even though I have a current subscription. I will look elsewhere when my subscription runs out.

Dale - 5 months ago

I subscribed for several years because of high rating and reasonable price for multiple computers. But on two different computers it suddenly told me one day that I had an expired trial version (which was incorrect). Eventually after more than an hour with tech support in each instance they got it straightened out. But I shouldn't have to spend several hours of MY time to fix THEIR software bug. I WILL NOT support any software that is willing to do that. They didn't even often a discount or extension of service as a way of apologizing. And then they have the gall to keep sending me notices asking me to resubscribe. After THAT. NO WAY!

graziano - 5 months ago

i think Norton is the best.i tried so many antiviruses and anti malware but Norton is really powerful.the Support is friendly and qualified.i use Norton Security with backup,on 10 devices.my OS is Windows 10.

Howard - 5 months ago

I have Norton 360 Premier. I also have MyWay infecting my laptop, just like Ask used to do. I can't understand why Norton didn't block the nasty irritating uninvited interloper. Try to do a Google search and get MyWay with all its useless information and advertising touting for business instead. Hate it! Thanks for nothing.

Howlsong Bloodrain - 5 months ago

Norton does NOT catch decompression bombs and if you don't know what they are id suggest you look them up. theyre still out there waiting to nuke a comp.

Valera Lamberger - 5 months ago

I have had Norton for quite and would not want anything else

john waters - 6 months ago

I got hit with "infected computer" scam when I renewed last year ! Cost 160 dollars , then they call me every so often wanting to fix it again !

Theron Patrick - 6 months ago

Norton works. That simple phrase is critical.

Anthony - 6 months ago

Norton is hands down the best and most dependable and I have used Norton for over 20 years! The comparisons shown in this article are laughable because they show Norton not having several key features THAT THEY CLEARLY DO HAVE! Is this just a lip up, or poor research, or an outright fabrication by the author?

Lawren - 6 months ago

Works fine, the price is constantly increasing once you install the product. They are now charging me $129.99 for one PC that I use on an occasional basis. I am looking for a cheaper alternative.

Ron - 6 months ago

This program sucks and is extremely heavy on the memory! I installed it on a PC and then had their tech optimize my PC and he completely ruined my pc and wiped everything! Norton sucks and I would never us anything from them again

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