Pros

Really competitive price, generous amount of licences for base plan.

Cons

Feature set leaves a lot to be desired.

Overall Score

8.7
Intro

Intro

One of the most recognizable brands in the antivirus industry, Norton have been in the game since 1991. In the first half of 2007, Norton held a 61% market share of antivirus / security suite products, making them the household name in PC protection. Despite their success in the market, they have been subject to a lot of criticism in the media ­ as you can imagine, through being such a high profile name and having a widely used piece of software, any blunders from Norton results in mass upset. Norton is infamous for it’s convoluted uninstall process, their removal tool only removing certain aspects of the product and leaving others, but should this affect your choice when deciding on an Antivirus software?

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    Overall rating
Value

Value

At $49.99 per year for 5 devices, Norton’s main antivirus product is reasonably priced to say the least. While most people will not need the 5 licenses, but it is useful to be able to protect your phone (Android or iOS) as well as your main computer. Do be warned, you will find at the end of the first term that you are billed almost double what you initially paid, at $80. (Norton says the renew cost is ‘Subject to change’, which basically means they can set it to any price they like before renewing you. This gives us the impression that Norton are going to charge much more than the initial rate of $49.99 when it comes to the end of the first year!) For your cash, Norton offers a 100% guarantee to help keep your device(s) virus­free, or they will offer you a refund. Interestingly, the guarantee isn't to keep your device virus­free, but to simply ‘help’ keep it virus­free. We found Norton to be fair value for money, as the feature set supported the cheap price.

Reliability and Security

Reliability and Security

Given Norton’s experience in the antivirus / PC security arena, you should expect a quality malware removal tool with little-to-no hitches in performance. (A slip from such important software can mean the end of your PC) Unfortunately, expectations don’t necessarily match up to reality with Norton’s antivirus product. In antivirus tests, Norton’s antivirus all to often picks up completely docile software as dangerous. In a usage case, this means that the software may flag up your pre-existing, completely safe software as a threat to your safety, rendering the otherwise harmless software unusable. (If you follow the software’s advice and quarantine it)

Support and Customer Service

Support and Customer Service

Norton are often shamed for their customer support, with many reported cases of Norton ‘security experts’ telling users their computers are infected and need to be fixed. Of course, there never was an infection and the security experts charge the user a fee for it to be ‘fixed’. We never felt so much as ‘conned’ by Norton support, but there we certainly weren’t impressed by it. Getting to a point where you can speak to a human at Norton for help isn’t as easy as it should be, your best bet is searching Google for the ‘Contact Us’ page. When you do reach it, you are offered ‘Live Chat’ support, which is a great way of offering and receiving support in the antivirus market. As well as live chat, Norton offer support over the phone. Annoyingly however, you have to fill out a form to get a number to call. In situations whereby you require support, you are likely to already be disgruntled. If you then had to peruse their website just to find a way of contacting them, it would annoy you even more. Consider this when making your decision on Norton.

Features

Features

At $49.99, you don’t get many features beyond protection from ‘viruses, spyware, malware and other online threats’. Your online transaction are identity are safeguarded and you can manage all of your devices and their antivirus software from a web portal. For an extra $10 per year, on Norton Security ‘Premium’, you get all aforementioned features as well as family safety tools, 25GB of cloud storage and automatic file backups. These are some great features as they build on the idea of protecting your computer and it’s users from online dangers. For example, cloud storage and automatic backup can safeguard your files from physical loss or attack. (if you lost your laptop, your files would still be available in the cloud)

Customer Feedback For Norton

ERNEST - 1 week ago

HAVE USED NORTON SINCE BEFORE WINDOWS AND CONTINUE TO COUNT ON IT.

Jean - 1 week ago

Don't know where you get $49 per annum from. I have always paid around $99. That said, I have used Norton for 13 years and had no problems with it, when I look at the logs and see what 'rubbish' phishing scams and other nasties it has blocked it is worth every penny. I have always downloaded whenever I have got a new pc and had no problems removing it from the scrapped pc. If you leave some of the pre installed antivirus on a new pc you will find Norton does not like them, just uninstall them. Finally, I often have a double check with malwarebytes but it does not find anything Norton has missed.

chuck - 1 week ago

I have been with Norton for many years. to keep cost down buy Norton at the store instead of renew online . I am happy with Norton 360

AJO - 2 weeks ago

IT WORKS GREAT FOR ME.

Jim - 1 month ago

Excellent product all round. Very cost effective with superiour customer service all round if required. Others tried do not come anywhere near what Norton offers. Very easy to install in multiple devices.

MANUEL MENDOZA - 1 month ago

I AM VERY SATISFIED WITH THE PROTECTION OF NORTON ANTIVIRUS DELUXE ,THE GREAT ATTENTIONS OF NORTON SUPPORT,AND THE FACILITY TO GET ONE SPECIAL DISCOUNT,ACTUALLY I AM A VERY SATISFIED CUSTOMER,(HONESTLY)FLAGSTAFF,AZ, U,S,2/13.17.

John Sundby - 1 month ago

Tried to install store bought Norton av on my tablet and ran into no end of trouble. Support was unable to help me. Who would ever believe entering the product code could be so frustrating! Avoid at all cost!

Avoid! - 2 months ago

Crashed on me twice and now won't run. Refund.

John - 2 months ago

Expensive and high overhead and over complex. Looking for better option.

John - 2 months ago

Expensive and high overhead and over complex. Looking for better option.

Rebecca - 2 months ago

HORRIBLE. Rendered entire system unusable until uninstall. I would never recommend their products, as versions in the past have been equally terrible. • There is a known issue with Symantec’s Norton 360 interacting with newer versions of Internet Explorer. • Specifically, one of the “virus” files recognizes an IE dynamic link library file as malicious. (Typically IPSEng32.dll but there are a few variations depending on version.) • Norton’s help site acknowledges the issue exists but their solution does not work. • The error has been reported across many forums - like this, this, and this -but I have not been able to locate any permanent fix, only workarounds, since AMA cannot be used in Chrome or in Firefox. • One site describes the problem pretty succinctly as thus: “The problem is in Norton Antivirus / Norton Security - Intrusion Prevention - IPSeng32.dll, and was caused by a Live update on 20 February. Symantec is aware of the problem and is working on a fix (ETR unknown). The only way I know of to workaround it in IE is to completely uninstall Norton. IE will then work again. Symantec's answer is to use Chrome, but I reject that as a solution.” • I attempted to contact Norton Support via live chat but their wait queue was excessive.

Seanda - 5 months ago

I've been loyal to Norton for a long, long time. I have tried a few others before.. Norton is the absolute best! Awesome customer service (I have had to have online help a couple times, and got immediate help to fix whatever problem I was having). The Power Eraser is just.. WOW!! Sure, it's slightly a bit pricey, but not by much; and well worth it. As long as there is Norton, I have absolutely no desire to look elsewhere.

Warren Peace - 5 months ago

A* software built by an A* company.

Jack Pott - 5 months ago

Bit pricey and the features aren't up to scratch compared to others.

Ray Gunn - 5 months ago

Norton is a good suite, but nothing more than that. Support isn't the best, features are pretty limited and i've experienced a crash of the software.

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