Pros

Offer free version.

Cons

Almost solely focused on malware.

Overall Score

8.0
Intro

Intro

Malwarebytes, as you can probably guess from it’s name, is a tool that concentrates on the removal of malware. This differs from all the other companies we review as it’s not a full anti-virus package and so lacks some of the features that you usually get from a package like Total AV or McAfee. Do you need a full package though?

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    Overall rating
Value

Value

Malwarebytes tend to push their free software but this is fairly limited and we feel it’s only good for a one-time scan. There are no virus preventative features in the free version. Upgrading to their paid version will cost you £34.99 but enables real-time scanning, scan scheduling and flash memory scanning. Even though it’s one of the best malware removal tools on the market, you’re paying a lot for a very basic program.

Reliability and Security

Reliability and Security

Malwarebytes is definitely one of the top-rated anti-malware tools out there. As the name suggests it’s an anti-malware tool but it also deals with spyware, adware, trojans – you name it! It’s a very basic program and therefore doesn’t have a lot of features to trip over on and so you’d expect great reliability and that’s what you get!

Support and Customer Service

Support and Customer Service

To be honest there’s not a lot of support in terms of talking to someone but they do offer support in the form of FAQs, How to guides and videos and also email/ticketing support. The software is very simple so we hope the end-user shouldn’t run into many issues.

Features

Features

We’ve made it clear that the software isn’t a full anti-virus package and so you can’t expect a whole host of features, can you? If you are after a quality, reliable virus removal tool then this could very well be the one! It’s very good at doing what it’s been designed for.

Customer Feedback For MalwareBytes

John - 2 months ago

Don't waste your time, unless you want to be a guinea pig testing there software. I used Malwarebytes software almost from the day it was first released many years ago. I was very happy and always recommended it to everyone. Well no longer will I use or recommend it to even my worst enemy. Since version 3 it is the most troublesome software I ever encountered. Constantly turns off protection. After posting my issues on the user forums I was told my problems were isolated and millions of other users have no issues. The number of posts clearly indicated otherwise. After asking questions about their claims as to not needing anti-virus software anymore, I was never given answers, but instead was pegged as a trouble maker and immature, and they would close the topic. I suggested they recall version 3 until problems were fixed and they said I was nuts. Over 6 months later they still haven't got the problems fixed. DO NOT WASTE YOUR MONEY OR TIME. Go with a proven product like Kaspersky or Bitdefender !!!

Richard Fuller - 2 months ago

Customer service is non-existent. I bought and paid for version 3.0 with disastrous results and could not get help anywhere. I uninstalled it from my computer and it started to run like it is supposed to. Would appreciate any help in getting reimbursed from VISA - maybe I will just call them and dispute the charges. Any advice on a working malware system will be appreiated.

Robert - 2 months ago

The free version for 5 years was fantastic and its still a great product as it detects wannacry. But it also stop working on my machines and I was told I had to install a complicated fix. I dropped them. I will check back with them in a year and they are very weak on tracking cookies .

Vernon - 2 months ago

I bought this software. Had repeated problems downloading. Finally, it works. But I only had one premium feature working. I could not get protection every day. so I left an email with customer service. Two days later received a phone call. It was customer support. I told him the problem. He explain this had been a problem for several years. The last attempt was in March 2017. They sent me a page full of directions uninstall their product and how to reinstall. I then ask for a refund. They said I send then an email every was fine. I did related install. I email then every day for 3 days . So I went to yo tube and ask how to get a refund I was told my another person he had the same problem.He gave me another company to cll so I would get my refund. Also he said I would get it in a couple days. I challeng on that issue the he admitt in would be ten busines days

Malware - 4 months ago

terrible customer service ... they purposely don't get back to you and ignore you ... I cancelled my subscription with them.

John - 4 months ago

Have the paid for version running on 2 PC’s (3 PC licence), It updated itself to vision 3.0.6.1469 and simply stopped working on both machines well over a week now and no response from support

M L - 4 months ago

I have been happy with this product for many years BUT recently the 2nd computer got the 3.0 update, IT SUCK!!! the issues and problems are mentioned below. I am NOT a tekkie just a user. I had to reinstall the older version.

Mark - 4 months ago

I've been using Malwarebytes for years and years and years, I have a paid lifetime subscription. PRO's: Frequently catches malware that antivirus programs miss. CON's: As noted by many others, the new 3.0+ versions are questionable, the "improved" software constantly warns that "Real-time Protection layers turned off" and the button that is supposed to turn it back on works intermittently -- oftentimes the only way to turn it back on is to reboot the computer, not too slick or professional! Also, the tech support is for all intents and purposes non-existent; if Malwarebytes finds malware and can't automatically remove it, or misses malwareware, you're shi* out of luck because there's no help from Malwarebytes to ever be found (the support forum is not very supportive, I had a malware infection and it took many does to even get my ticket acknowledged, and they provided no real help other than trying to send me elsewhere for volunteer help on community forums. Pathetic! In conclusion, it's a product I don't want to get rid of because when it works it works better than most products finding malware, but once you've been infected you're on your own fixing the problem..

DHB - 4 months ago

Did a great job for me. Absolutely no problems after. Major computer company recommended it for my issue.

bill - 5 months ago

I was told that this was the best malware program by a computer geek. Needless to say it sucks, it constantly has a popup telling me i'm not fully protected. I have emailed the support to find a fix and till this day have not gotten a reply. I will not recommend this product nor will I renew the service when it expires.

RON - 5 months ago

It stopped working. I was unable to access the program, would install but would not open on my PC. Could not fix the problem myself. Cannot Uninstall either! DONT BUY THIS!!!

gibby - 5 months ago

I am an user for years I have a lifetime subscription. I have to say this program stand side by side to any other program if you know how to use it effectively you get great results. Every other day I scan my pc and believe me I haven't had any issues. If I buy a program and is not compatible with it I won't install it, that much I like this program.

Don - 5 months ago

Stinks! Removes any other malware program on your computer.

michael n - 5 months ago

Malwarebytes is not as effective as being advertised. It also comes with an annoying popup that continuously warns " Real-time Protection layers turned off" There is a button just below this that reads "Turn On". I have deleted it and downloaded it back unto my PC but is not working at all. I am not happy about this service. I will not renew it after the end of my contract.

guy who likes malwarebytes - 5 months ago

EXTREMELY RECOMMENDED FIXED MY COMPUTER! :)

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