Pros

Scans can be slow

Cons

Very good malware detection and strong innovative feature set

Overall Score

8.4
Intro

Intro

Avast! is an antivirus software developed by a Czech Security company called Avast Software. The company was founded in 1988 so has been around for almost 2 decades! Within this time the software has had plenty of peaks and troughs like any normal company, but it's coming into it's own now! As of 2016, Avast! had 400 million users and around 40% of the market share (outside of china). With offices in the US, Germany, China, South Korea and Taiwan is a giant. Last month (September 2016), Avast bought AVG for $1.3 billion!

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    Overall rating
Value

Value

Avast concentrate massively on their free solution which is very good, but we are reviewing all paid solutions as we believe they contain a lot more features and protect you more effectively. Avast!'s Pro Antivirus comes in at $39.99 for the year but only protects 1 device which isn't normal these days, most companies offer at least 2 or 3 devices in their standard protection as so many people use multiple devices daily. A huge bonus is that you can download a full, licensed version of their software and use it like a paid user for 30 days and there is no commitment to them either, if you don't like it, uninstall the program and off you go.

Reliability and Security

Reliability and Security

Avast! has stacks of awards and certifications under its belt, so surely this must say a lot about the quality of the product? Well yes, in a way. Critic reviews and awards aren't handed out like free cheese at a supermarket, a lot of testing is involved. Awards don't say it all though, software is updated daily so awards can quickly become irrelevant, so we performed our own testing. To be fair, the software is smooth, quick and looks beautiful.

Support and Customer Service

Support and Customer Service

No live chat is a big negative with Avast!'s support but then again they do offer 24/7 phone support, so that almost makes up for lack of live chat. Their site is absolutely gorgeous and very easy to navigate around. We'd go as far to say that this is the nicest site out of the companies we've reviewed, with Scanguard in a close second. But what does a good site actually do? Trust us, when you're on a website trying to find support for over 10 minutes you'll appreciate a good looking and easy to navigate site. Big thumbs up for Avast here!

Features

Features

Avast!'s Pro Antivirus is packed full of useful tools, from the obvious Intelligent Antivirus to a Password manager and a Browser Cleaner. There is however one feature that stands out to us, Sandbox! This is an awesome feature which allows you to test any file(s) before actually running it, whether that file comes from a download server from the internet, torrent file or even a friends USB drive. This is the ultimate tool for safety and think this could be the start of something new, it's certainly innovative and works very well.

Customer Feedback For Avast

John - 1 week ago

Iv'e used AVAST for years on several of my computers. I was very happy with it until the last update. Two of my active computers, the only two that were upgraded, crashed and locked up. One , Windows 7, I was able to restore and remove the new upgrade, and is now back to working perfect. The other computer, Windows XP completely locked up, and I couldn't do anything. It locked on the start up screen, and is now junk. This is just a warning, the latest version is flawed. Iwill not use AVAST anymore and definitely won't be loading the new version into my Windows 8.1 or Windows 10 computers. Kind of sad that my old XP has been plugging along for nearly 2 decades has finally died. I've always had good luck with AVAST, but it seems they need to address the issues of their issues with the newest version. The new versoin was downloaded less that a week ago, today is 3/20/2017.

Graeme Neil - 2 weeks ago

i bought as was having problems with ransomware appearing on screen ,Avast was ment to fix this ,never happened still getting this ,have installed C.Cleaner pro it appears to work .i will not renew subscription ,i assume i have to change Credit Card or they just take when date due very expensive when not doing job required

michael mears - 3 weeks ago

after a auto update my antivirus wouldn't run, leaving my computer completely unprotected and having contacted avast they constantly claimed they couldnt find find a licence registered to me on there systems even though i provided all the requested details and as such they did absolutely nothing to sort the issue out. The software is adequate but if you ever want any customer support your screwed

Richard Evans - 1 month ago

bought the package in 1pril 2016. my laptop was hit with a Blue Screen of Death Trojan Malware in October. Avast failed to catch the virus/malware and it cost me £124 for Microsoft's engineers to clean it up. Avast tech support didn't even answer my question when I asked why they failed to catch the malware. Have cancelled Avast from my laptop system

Chris - 1 month ago

I have used this program for years and have had no problems.. no for the person complaining about no 24/7 phone service its right here.. https://www.avast.com/en-us/total-care. Second you guys didn't mention anything about its boot time scan either, its one of the best things I like about it other then its passwords and sandbox

Joe - 1 month ago

Used for over 10 years and have had no problems.

Carlton - 2 months ago

Not bad, does the job, quick scans but support is so slow. Not good :(

DJS - 2 months ago

Like some other people, I am currently I am locked out of my internet banking thanks to an error in Avast. PReviously I was not 100% confident about it.

George - 2 months ago

Very good to be honest, never had an issue.

Bill Beckman - 3 months ago

I've had it for six years and it has never let a virus through. Great warnings about potentially harmful websites makes you think twice before moving ahead with a url, even if you were told it was safe by a friend.

Silak Karabu - 3 months ago

Too confusing to use, I want a refund please.

John Ski - 3 months ago

I have used them for 5 years now. The product is good but there is NO customer support. There is no Free live phone call support of ANY kind even if you have 3 paid subscriptions. Please correct your review above about 24/7 live phone support. It is definitely NOT available. In addition their FAQs are woefully inadequate.

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