Pros

Free trial available, very simple to setup and install.

Cons

Poor support with the cheaper packages.

Overall Score

7.9
Intro

Intro

Panda’s share in the antivirus market is around 3.6%, as measured by OPSWAT in Novemberof 2015, meaning they are a relatively big company (the PC protection software market is worth around $100 billion). They are a true anti­malware organization, partnering with ‘Web of Trust’ in an effort to ‘help fight against the war of viruses’. Panda Security have built a rich set of product over their 26 year history, with 17 different business and personal solutions in their roster. They were voted Spain’s ‘Company of the Year 2016’, but how do they compete on the global scale? Are they a worthy choice for the average user?

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    Overall rating
Value

Value

Panda’s top products have the option of starting a subscription with a free month of use, whichis a great way to start the service. Unfortunately, the free start is not necessarily a trial, if you don’t remember to cancel the service (in the case you don’t like it or find you don’t need it) it will bill you for the full price and start up recurring charges at $53.89 per year. Their less premium products, Basic Protection and Advanced Protection, run at $30.79 / year and $38.49 / year respectively, which is on the very low end of the antivirus price scale. These very low priced products are extremely stripped back in terms of functionality, but are perfect for anyone searching for simple anti­malware solutions. Overall, Panda is good value for money, mostly thanks to the low pricing.

Reliability and Security

Reliability and Security

Panda antivirus software is widely remarked as a provider of great malware protection, but it is often said that it’s effect on computing performance doesn’t go unnoticed. As antivirus software is constantly running in the background, a common issue is that it takes up too much processing power, slowing the computer down. Unfortunately, this is the effect we found Panda to have during our test. In terms of ease of use, it’s hard to fault Panda Antivirus - installation was a breeze and the product made sense from the get-go. The user interface is extremely friendly and it is very easy to know if you are protected or not, how many threats there are…

Support and Customer Service

Support and Customer Service

The level and quality of support Panda offer depends on your subscription - if you have the most expensive subscription (Panda Gold Protection, at $76.99 / year) then you will have access to Premium Support. Standard support is simply Phone Support (only available on weekdays) and email support. Premium support, as expected, is much better: it allows you to use phone support on weekends (availability extended to 7am -> Midnight), gives you access to chat support (24/7) and remote support. Remote support is extremely impressive, allowing the support agent to access your computer and make fixes on your behalf. Panda also utilise social media to give support, which is a great addition to the lineup.

Features

Features

Complete Protection, Panda’s flagship antivirus product (which costs $53.89 / year or $5.99 / month if you pay monthly) has some great features, our favourite being the ability to shop and pay online safely. This is the feature which takes the product from simple antivirus to more of a total PC protection suite, protecting your online payments as well as protecting the computer from malware. This is an important factor you should look for when weighing up different antivirus products, as you will find, for no extra costs, some will protect many more aspects of your life online, including browsing, protecting your mobile (which Panda’s Complete Protection offers) and so on.

Customer Opinions & Reviews

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  • Instantly identify harmful threats
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